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FAQ
Shipping & Delivery
Shipping & Delivery
We process orders within 1–3 business days.
Estimated delivery times:
- Standard: 5–10 business days
You’ll receive a tracking link by email as soon as your order ships
Returns & Exchanges
Returns & Exchanges
If something isn’t right, you can return or exchange your item within 30 days of delivery.
Items must be unused, unwashed, and in original packaging.
To start a return, contact us with your order number and we’ll guide you through it.
Sizing Help
Sizing Help
We recommend using the Size Guide on each product page. If you’re between sizes:
- For a snug/shape fit, choose your usual size
- For a more relaxed fit, size up
Still unsure? Send us your height, weight, and bust/waist/hip and we’ll suggest the best size.
How Do I Track My Order?
How Do I Track My Order?
Once your order ships, we’ll email you a tracking number.
You can also track anytime from our Track Order page using your email + order number.
About Us
The Softies began with a simple idea — to bring warmth and comfort into every home. We started by offering high-quality heated blankets designed to make cold winter days cozier and more relaxing.
As our community grew, so did our passion. Today, The Softies has expanded into a carefully curated winter collection, offering cozy essentials that help you stay warm, comfortable, and relaxed all season long.
At The Softies, comfort isn’t just a feature — it’s a feeling. And we’re here to make every winter softer.